Question 1

Do you do custom projects?

Accepted Answer

Need a custom order? No problem! Please contact me with details of your  project, and I will  be more than happy to create something special,  just for you!  Be as detailed as possible and we will be in touch with a  design quote.  If you need printing please included that in your  request.

Question 2

Custom Design Process

Accepted Answer

I aim to have your proof to you within 3 business days after payment is made  and all design information is received.  Due to high work volumes this  timeline may change.  Please reach out for exact turnaround times.  Please note logo work may take longer.

Please review proof(s) carefully.  Once proof is approved any errors will be charged a revision fee based on the scope of work needed.

Please reply to proof within 14 days of receipt.  Proofs will be emailed to the email provided by the client.  If no response is received in that time frame designer will consider the project complete at that stage.  If the client would like to continue the design process after the 14 days a revision fee or 60% of the original cost will apply.

Question 3

Logo Design Process

Accepted Answer

Client will receive 2 logo proofs within 5 14 business days after purchase and design details are received.

Client will choose 1 design to continue the revision process if  needed.  If client is unhappy with the 2 proofs project may be cancelled  at this point and client will receive a 60% refund of purchase price.

Client has 14 days to review proofs and respond to Heather Wallace  Designs.  If no communication is received after the 14 day period  project will be considered complete.  If client would like to continue  the design process after the 14 days a revision fee or 60% of the  original cost to continue the design work.

Once final proof(s) are approved client will receive final files within 3 business days.

Question 4

Will I have an opportunity to make revisions to the design

Accepted Answer

Absolutely.  I always included revisions with design work.  The number of revisions included will vary by product.  Please message me with your project and I can give you specific details on revisions.

Question 5

Do you do Social Media graphics and posting strategy?

Accepted Answer

Yes!  I can help you create your social media graphics and strategy.  Message me with your needs and platforms you would like content for and I can provide you with a proposal.

Question 6

Can you help with branding if I already have a logo?

Accepted Answer

Yes, I can create a branding strategy using you existing logo.  If you have a logo and branding strategy but just need a refresh, I can do that as well.  Just sent me a message with details and I can get you a design quote.

The Design Experience

How it Works

Step 01

Consultation

During our initial consultation, we'll discuss your design needs and preferences. This will help me understand your vision, so I can create designs that meet your expectations.

Step 02

Design Creation

Step 03

Revision

Once the designs are complete, I'll present them to you for review. We'll work together to make any necessary revisions to ensure that you're satisfied with the final outcome.

Step 04

Final Delivery

After all revisions are made, I'll provide you with the final designs in various formats. You'll have the rights to use them for your business or event as needed.

FAQ